AIR TICKETING & TRAVEL MANAGEMENT


Duration :                6 Months
Max. Duration :      9 Months
Eligibility :                10+2 in any stream or equivalent

You might be surprised to know that Travel & Tourism is the world's largest foreign exchange earner among industries and it generates millions of employment opportunities worldwide; more than any other industry. Travel and tourism is a very wide industry and it includes Govt. tourism departments, immigration and custom services, travel agencies, airlines, tour operators, hotels, etc and many associated services such as airline catering & laundry services, guides, interpreters, tourism promotion and sales etc.

The increasing world-wide interest in travel & tourism and Government's encouragement and support to its activities has led IGIA to play a recognisable role for a no. of undergraduate students in tapping this opportunity and make a bright career out of fun. We invite people with drive and a capacity for hard work who think they are made for this profession.



ADMISSION CRITERIA
Min. 50% marks and above (Candidates having less than 50% marks can be considered after personal interview.)



Syllabus
Course Duration - Six Months (Part-time)

Common Aviation
Aviation History
Aviation Organisations
Aviation Terminology
Aviation Geography
Time Zones & Time Calculation
Aircraft Familiarisation
Airport Familiarisation

Air Ticketing
Air Travel Geography
Global Indicators
Airport & Airline Codes
Air Travel Terminology
Fares & Ticketing Terminology
Fare & SSR Codes, Season Codes
Electronic Ticketing
Ticket Notices
Payment Modes, Currency & Taxes
Passports & Visas
Foreign Exchange
Car Rentals

Travel & Tourism
Travel Agency Business
Travel Agency Career
Destination Service Sector
Tourism Guide
Car Rentals
Timetable Language
TIM
Health Requirements
Baggage Rules
Types of Journey
Fare Basis, Rules & Construction
Passenger Ticket
Itinerary Planning
PAT
International Sales Indicator
IATA-UFTAA Fare Formula
Steps of Fare Formula

Travel & Tourism
Ticketing of Published Fare
IATA Rate of Exchange
Special Fares
Making Reservations
Tourism Products & its forms
Tourism Case Studies
Modes of Transport
Types of Accommodation
Tourism Bodies
Tourism Marketing
Information Technology in Tourism
Globalisation in Tourism
Destination India
Travel Sales & Counseling
Passports & Visas
Foreign Exchange



PERSONALITY DEVELOPMENT & SOFT SKILLS



Effective communication has today become an all important and omnipotent weapon to climb the ladder of success in every profession. It is something that can be ill afforded to be neglected. In its mission to help in the all round development of all its students, IGIA provides free Englab Spoken English classes to interested IGIA students. Englab is a scientifically designed training module for learning to speak fluent English. It uses the most important and the inherent ways of learning a language. All the IGIA students can benefit with this complimentary training and face the world with a new confidence.



IGIA also offers free personality development program “Leap” to all its students. This program is designed to build a cordial and confident personality by generating positive self-image. Participating on the personality development program, trainees are expected to be able to optimize all their potential.

Comprehensive curriculum allows students to master every skill and expertise required. And all the knowledge gained from this program is complemented with behavior management techniques and dressing etiquette mastery. The program Leap includes highly interactive and energetic sessions that can transform a personality. The methodology used for this ensures that even the de-motivated candidates feel enthusiastic and it has a lasting impression not only in their professional lives but their personal lives as well. It‘s specially designed to develop the soft skills of the individual by putting each person in a virtual situation where he/she can't escape learning and improving on these vital life skills. Being a confident person and an effective communicator is one of the most valuable assets a young man or woman of the world can possess these days. While IGIA offers all this for free to its students, it ensures that when it comes to expressing themselves, they wouldn't be limited by anything. Special career oriented presentations, group discussions, and other people and soft skills are taught thoughtfully to our students. At our select centers we also prepare in-video presentations that can later on be used by candidates in furthering their job prospects. Live expressively!



COMPUTRISED RESERVATION SYSTEM (AMADEUS)



IGIA has formed training association with world’s leading CRS Amadeus to train its students on this system.

A team of well-qualified and experienced trainers conduct the training. Our trainers are regularly put through advanced training programmes to continuously update their knowledge and hone their skills.

Amadeus India training initiatives have been widely recognized and accepted and this is substantiated by the fact that Amadeus India was the recipient of the PATA Grand Award for excellence in the field of training in the year 2001.



Project Submission Prerequisite As a part of your course, you will be required to submit two projects (To be approved & assigned by the faculty) before final exam as a part of the course.



Job Opportunities
Travel and tourism industry provides direct employment to 190 lakh people and generates indirect employment to 380 lakh persons. After training for travel & tourism, one can expect to get job fairly soon. There are jobs available in Airlines, Cruise ships, Hotels and Motels, Resorts, Car Rentals, Tour operators, Travel agencies, conference & event organisers etc.

According to the estimates published by world tourism organisation, in India alone more than 1,80,000 vacancies are expected to be filled within the next decade. IGIA offers its students at undergraduate level to train and acquire Professional competence to work and perform at different levels of travel and tourism industry. A timely entry into this field ensures the chances of getting promoted to the top level quickly.

Airline Industry
as traffic assistant, ticketing / reservation staff, Customer service agent, Sales / marketing staff, Airline call centres etc.

Travel agency/ Tour Operators
as counter staff, tour Coordinator, reservation staff, etc.

Cargo Agency -
in administration, sales, space booking, etc.



Frequently Asked Questions

1. What is the role of the travel agent and how has it changed?
Travel agents work hard on behalf of the consumer. The role of a travel agent is to make the process of going on a trip - whether for work or pleasure - be a stress-free and memorable experience. Travel agents spend time not only booking tickets and searching for affordable prices, but also personalizing their services for individual clients.

The job of a travel agent has grown and adapted to reflect the changes within the travel industry and difference in the way people think about travel. Consumers today have done their homework and are more knowledgeable about what they want. Clients who turn to a travel agent desire an in-depth, personal approach and want the advice and expertise of a professional. This is why a travel agent:

Distills product information;
Investigates and supplies competitive information;
Stays abreast of the most current and timely promotions;
Analyzes the current promotions;
Clarifies the fine print, such as cancellation penalties and restrictions;
Makes recommendations on travel-related options;
Simplifies the research and subsequent transaction;
Enhances the trip with value-added benefits and amenities;
Uses their clout to obtain the best possible arrangements in seemingly impossible
       situations and Gets problems resolved.

2. How is the Internet affecting the travel industry?
The Internet has helped transform the travel industry. It helps educate the consumer by providing vast amounts of information about destinations and different travel options. Both consumers and travel professionals have benefited from the Internet, which makes the possibility of travel to exotic places more imaginable. It has helped consumers see in full color and, in some cases, real time, where they would like to visit. The Internet gives travelers the ability to do comparative shopping for attractive deals or packages. It also has helped many travel agencies, hotels, resorts and other travel-related suppliers flourish by bringing in business through Web sites.

The Internet has become such an integral part of the travel agency business that 98 percent of agencies currently subscribe to an Internet access provider in order to help them better serve their clients. Gathering information increasingly involves the use of the Internet. Almost 95 percent of agents have conducted online research.

3. What are the benefits of using a travel agent compared to the Internet?
The Internet can be a powerful tool. It can increase the scope and reach of a consumer's efforts and allow a person to check hundreds of options or research destinations in depth. But to make the Internet work effectively, a person has to understand where to look and what questions to ask, otherwise hours can be wasted surfing the Web and ultimately produce unsatisfactory results. This is where a travel agent can make a world of difference.

A professional travel agent is trained to guide a client through the entire process of planning a trip, whether for business or for leisure. Travel agents take classes, participate in seminars, become destination specialists and join professional associations, in order to ensure they make each client's travel experience as personalized, convenient and memorable as possible. When planning a business trip or family vacation, the Internet can be a valuable resource, but it cannot replace the expertise and guidance of a travel agent. Also, during travel crises, the Internet can't replace a human being who will persist to help a client. Travel agents, meanwhile, can offer a myriad of intermediate options.

4. Will the Internet replace the need for travel agents?
There are some things technology cannot replicate, and personal touch is one of them. The Internet is a valuable resource, but it cannot replace the expertise, guidance and personal service of a travel agent. At a time when travelers are stressed out with hectic schedules, travel agents have all of the information at their fingertips, saving valuable hours of surfing on the Web. Agents also can offer insider tips generally based on personal experience.

5. How has the travel industry changed, and what factors affect travel?
The leisure travel industry has changed from being an option of the upper class to one open to all segments of society - in fact, travel has become an everyday part of life whether for a meeting across the country or a last minute trip to a nearby city. Over time it has become price driven. Many people today base a large part of their travel buying decisions on cost and convenience of travel. People are booking closer in to their travel dates. Thanks to dramatic discounting across the industry, consumers have been conditioned to wait until the last minute before booking in hopes of securing a deeply discounted package deal.

6. What percentage of airline tickets, rental cars, cruises and hotel rooms are sold by travel agents?
When it comes to booking travel, travel agents are experienced professionals. Travel agents sell:
87 percent of cruises
81 percent of all tours and packages
51 percent of all airline tickets
47 percent of all hotels
45 percent of all car rentals
Source: 2004 Travel Industry Survey/Travel Weekly

7. How does IGIA provide job assistance?
We provide Job assistance for 1 ˝ years after the successful completion of the course. We expect our students to get a job in this much period only. If they don’t get a job offer within this period; our counselors will try & help the student in identifying and analyzing the reasons and suggest a remedial action to follow and prepare a career path that could be followed to achieve the ultimate career goal.

8. What faculty you have? Do they have the experience in the same field?
IGIA's Faculties are drawn from the respective fields who are not only professionals but have also shown and proven themselves in passing on their knowledge to the student fraternity. We also call various professionals from the respective fields to share their knowledge and experience. The various topics from the curriculum are covered by different faculties having the expertise of the same.

9. How many hours a day are the classes for?
Two hours a day from Monday to Friday.

10. Which CRS (Computerised Reservation System) is taught to the students.
IGIA provides the Amadeus; which is globally the most widely used CRS by the Aviation industry.

BANK LOAN

Most Banks in the country offer attractive education loans for students. For the benefit of prospective students at IGIA, we have tied up with premier nationalized banks Corporation Bank, HDFC and few other Banks. All these give the following advantages to students applying to IGIA :

Cover almost all courses of IGIA
Include tuition fees, books cost, hostel fees
Speedy disposal of loan applications.



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